Quality is a value Surgenuin used from its foundation to develop its activities.
The first goal to which most resources are dedicated to, is the quality of the product that is the company’s production capacity to ensure ever-increasing customer and final consumer satisfaction, which has always been the focus of our attention.
The explicit and implicit expectations are taken into account as an asset to improve our knowledge of the food market.
We have enhanced all the main meanings of our “knowing how to make quality“.
- Quality is responding with expertise to an ever more complex, varied and personalized demand that shows increasingly specific nutritional needs.
- Quality is to encourage the research and use of increasingly innovative production and freezing techniques in order to improve the practicality and quality of the products over time.
It is to propose products good as home-made that offer the consumer the opportunity to minimize preparation time. - Quality is the ability to recreate the recipes of Venetian tradition and Mediterranean culture, always guaranteeing healthy, safe and natural food.
- Quality is engaging and sharing processes with all of Surgenuin’s collaborators and our customers in order to make our goals known and understandable for the continuous evolution that the market demands of us.
- Quality is to confirm every year our willingness in improving business processes and to define, implement and maintain a dynamic and certified Quality Management System adhering to our experiences and traditions.
- Quality is to guarantee, in accordance with our social ethics, sustainable business development and job security by promoting the training and upgrading of our staff.
- Quality is to commit ourselves to defining the goals of improvement, monitoring their development and verifying their progress. With the necessary contribution, in terms of ideas and actions, by all of our collaborators in order to provide safe and environmentally friendly food.
- Quality is never to be content by a positive situation or the success of a product, but it means always asking the questions that lead to growth and to evolution with competence and safety.
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